ahw99 Privacy Policy

Introduction

ahw99 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with the ahw99 online gaming platform, accessible at ahw99.net ("the Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal data.

This Policy applies to all registered Players, prospective players who visit the Platform, and any other individuals whose personal data we process in connection with the operation of the Platform. It forms part of our Terms & Conditions and should be read alongside that document.

By registering an account with ahw99, visiting the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, you should not use the Platform.

Data Controller

For the purposes of applicable data protection legislation, ahw99 acts as the data controller in respect of the personal data of Malaysian players and visitors collected through the Platform. As data controller, ahw99 determines the purposes and means of processing your personal data.

Where ahw99 engages third-party service providers — including payment processors, game providers, and analytics services — those parties may act as data processors processing personal data on our behalf and under our instruction. ahw99 remains responsible for ensuring that any such processors handle your data in accordance with this Policy and applicable law.

Data We Collect

ahw99 collects personal data through several channels. The categories of data we collect are set out below:

3.1 Registration Data. When you create an ahw99 account, we collect: full legal name; date of birth; Malaysian identity document number (MyKad or Passport); registered mobile number; email address; and a self-selected username. This data is required to create and maintain your account and to comply with age and identity verification requirements.

3.2 Financial Data. To facilitate deposits and withdrawals, we collect payment method details including bank account numbers (for FPX transfers), e-wallet identifiers (Touch 'n Go eWallet account, Boost account), and cryptocurrency wallet addresses where applicable. We do not store full card numbers; payment card data is handled directly by PCI-DSS compliant payment processors.

3.3 Transaction Data. We maintain records of all deposits, withdrawals, wagers placed, games played, bonus claims, and account balance changes associated with your account.

3.4 Identity Verification Documents. As part of Know Your Customer (KYC) and responsible gaming obligations, we may request copies of identity documents (MyKad, passport, utility bills) to verify your identity, age, and address. These documents are processed and stored securely in accordance with Section 9 of this Policy.

3.5 Technical & Usage Data. We automatically collect certain technical data when you access the Platform, including: IP address; device type and operating system; browser type and version; session timestamps and duration; pages and game titles accessed; and referral source. This data is used to operate, secure, and improve the Platform.

3.6 Communications Data. If you contact ahw99 support via live chat, email, or any other channel, we retain records of those communications, including any personal data you include in your messages.

How We Use Your Data

ahw99 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and administering your Player account, including processing deposits and withdrawals, recording gaming activity, and applying bonuses;
• Identity and age verification: Confirming that you are the person you claim to be and that you meet the minimum age requirement of 21 years to use the Platform;
• Regulatory compliance: Meeting our anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming obligations under applicable regulatory frameworks;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, collusion, and other prohibited conduct on the Platform;
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance;
• Platform improvement: Analysing usage patterns to identify and fix technical issues, improve game performance, and enhance the overall user experience;
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications or where we have a legitimate interest in doing so;
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators and to administer responsible gaming tools such as deposit limits and self-exclusion.

Legal Basis for Processing

ahw99 processes your personal data on the following legal bases:

• Contractual necessity: Processing necessary to perform our contract with you — i.e., to operate your account, process transactions, and deliver gaming services;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML/KYC requirements and age verification mandates;
• Legitimate interests: Processing for purposes of fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and certain non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

Data Sharing & Disclosure

ahw99 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment processors: Malaysian banking partners (Maybank, CIMB, Public Bank), e-wallet operators (Touch 'n Go eWallet, Boost), and cryptocurrency payment gateways, for the purpose of processing your deposits and withdrawals;
• Game providers: Licensed game software providers (e.g., Evolution Gaming, Pragmatic Play, PG Soft, Spadegaming) receive limited technical identifiers necessary to deliver game content and record gaming outcomes;
• Identity verification services: Third-party KYC and document verification service providers who assist in confirming player identity and age on our behalf;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory instruction, we will disclose personal data to competent authorities, including financial intelligence units;
• Professional advisors: Legal counsel, auditors, and insurers, where necessary in connection with the operation of the Platform and under obligations of professional confidentiality.

Cookies & Tracking Technologies

The ahw99 Platform uses cookies and similar tracking technologies to operate and improve the Platform experience. A cookie is a small data file placed on your device by the Platform's server when you visit.

7.1 Essential Cookies. These cookies are strictly necessary for the Platform to function — they maintain your login session, remember your language and currency preferences, and prevent cross-site request forgery attacks. These cookies cannot be disabled without impairing Platform functionality.

7.2 Analytics Cookies. With your consent, we use analytics tools to collect anonymised usage data — pages visited, session duration, game categories accessed — to understand how players use the Platform and to identify areas for improvement. This data does not personally identify you.

7.3 Marketing Cookies. With your consent, we may use targeting cookies to deliver promotional content and offers relevant to your gaming preferences and behaviour on the Platform.

7.4 Managing Cookies. You can control cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the Platform normally. You can withdraw consent for non-essential cookies at any time through your browser settings.

Data Retention

ahw99 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention requirements:

• Account data (identity, contact, financial): Retained for the duration of your account relationship with ahw99, and for a minimum of five (5) years following account closure, in compliance with AML/KYC regulatory requirements;
• Transaction records: Retained for a minimum of seven (7) years to satisfy financial record-keeping requirements;
• Communications data (support chats, emails): Retained for a period of three (3) years from the date of the communication;
• Technical/usage data: Retained in anonymised or aggregated form for analytical purposes for up to two (2) years;
• KYC documentation: Retained for the duration of the account relationship and for five (5) years following closure.

At the end of the applicable retention period, personal data will be securely deleted or permanently anonymised.

Data Security

ahw99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit TLS/SSL encryption on all data transmitted between your device and the Platform servers;
• At-rest encryption for sensitive data fields including identity document copies and payment identifiers stored in our databases;
• Access controls: Personal data is accessible only to authorised ahw99 personnel who require access to perform their job functions;
• Two-factor authentication for internal systems access by ahw99 staff;
• Regular security audits and penetration testing conducted by independent security specialists;
• Incident response procedures to detect, contain, and report data security incidents in accordance with applicable notification requirements.

Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by ahw99:

• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations;
• Right to Restrict Processing: The right to request that we limit the processing of your personal data in certain circumstances;
• Right to Data Portability: The right to receive your personal data in a structured, machine-readable format and to have it transferred to another controller, where technically feasible;
• Right to Object: The right to object to processing based on our legitimate interests, and to processing for direct marketing purposes;
• Right to Withdraw Consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the ahw99 Data Protection team via the support email listed on the Platform. We will respond to all verifiable requests within thirty (30) days. Note that we may need to verify your identity before actioning a request, and that some rights are subject to legal limitations.

Children's Privacy

The ahw99 Platform is strictly restricted to individuals who are twenty-one (21) years of age or older. 21+ We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from an underage individual, we will immediately suspend the relevant account, delete the data in question, and report the matter to the relevant regulatory authority if required.

If you are a parent or guardian and believe that your child has registered on the ahw99 Platform, please contact our support team immediately so that we can take appropriate action.

International Data Transfers

ahw99 primarily processes and stores personal data in servers located in secure data centre facilities. Where personal data is transferred to or accessed from a jurisdiction outside Malaysia in connection with the operation of the Platform — for example, by international game providers or payment processors — we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Malaysian data protection law.

Such safeguards may include contractual data protection clauses incorporated into agreements with service providers, or transfer to jurisdictions that have been assessed as providing an adequate level of data protection.

Changes to This Privacy Policy

ahw99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address or mobile number registered to their ahw99 account, or through a prominent notice on the Platform, no less than fourteen (14) days before the changes take effect.

The "Last Updated" date at the top of this Policy reflects when the current version was published. We encourage you to review this Policy periodically. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ahw99 handles your personal data, please contact our Data Protection team:

We aim to acknowledge all data-related enquiries within two (2) business days and to resolve substantive requests within thirty (30) days of receipt.